Terms & Conditions

1. About Sugar Rush

Sugar Rush ("we", "us", "the platform") is an Irish marketplace connecting independent home bakers ("Sellers") with people who want to order baked goods ("Buyers"). We provide a platform to facilitate connections and payments — we are not a party to any agreement between Buyers and Sellers.

2. Who Can Use Sugar Rush

You must be aged 18 or over and resident in Ireland to use Sugar Rush. By creating an account you confirm you meet these requirements and agree to these Terms.

3. Buyer Terms

3.1 Placing Orders

When you place an order or accept a bid, you enter into a direct contract with the Seller. Sugar Rush facilitates the transaction but is not responsible for the quality, safety, or delivery of goods.

3.2 How You Pay

Sugar Rush offers two payment methods — each Seller chooses which one they use, so check what applies to your order before paying:

• Stripe Direct Checkout. Your payment is held securely by Stripe on behalf of Sugar Rush. Sugar Rush does not act as an escrow agent and does not itself hold, control, or have access to these funds at any point — Stripe holds them under its own terms. Funds are not released to the Seller until you choose to release them, or as otherwise agreed with the Seller. You should only release funds when you are satisfied with your order. You can release in full or agree staged milestones with the Seller, and should not release funds before you have received and inspected your order. Once funds are released, transactions are final and cannot be reversed except in cases of verified dispute.
• Revolut / Bank Transfer. Your payment goes directly to the Seller's own Revolut account or bank account. Sugar Rush never holds, has access to, or is a party to these funds at any point — this is a direct, peer-to-peer transfer with no intermediary hold and no "release" step. Always use the payment reference shown on your order so the Seller can match your payment to it, and keep your own record of payment in case of a dispute.

For custom or bespoke orders (made via a Seller's quote), payment under either method is split into two parts: a 50% deposit when you accept the quote, and the remaining 50% balance once the Seller submits photo proof the order is complete, due before collection or delivery.

3.3 Your Safety & Allergens

All communication and payment should take place on Sugar Rush. Never pay a Seller outside the platform — doing so removes your Sugar Rush buyer protections (secure card payment held via Stripe where it applies, dispute resolution, and order tracking) entirely.

Under Regulation (EU) No 1169/2011 on the provision of food information to consumers, Sellers are legally required to provide accurate information on the 14 statutory allergens present in, or that may be present in, their products. If you have a severe allergy or intolerance, you must communicate directly with the Seller before ordering to confirm the ingredients used, their safe-handling practices, and the risk of cross-contamination — Sugar Rush does not verify allergen information on Sellers' behalf and is not responsible for allergen-related harm arising from an order.

3.4 Cancellation & Right of Withdrawal

You may cancel an order before the baker's production window begins (as indicated by their lead time).

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022 (both transposing Article 16 of Directive 2011/83/EU), the statutory 14-day right of withdrawal does not apply to contracts for the supply of goods that are perishable or liable to deteriorate rapidly, or that are made to your specifications or clearly personalised — which describes the baked goods sold on Sugar Rush. Once an order has been accepted and the Seller has begun preparation, cancellation and refund eligibility is governed strictly by that Seller's own cancellation policy or the dispute resolution process agreed between you, not by the statutory withdrawal right.

4. Seller (Baker) Terms

4.1 Listing Your Products

You are responsible for ensuring your listings are accurate, your food is safe to eat, and you hold all required Irish food business registrations, hygiene certificates, and insurance (as outlined on your compliance page).

4.2 Receiving Payment

How you are paid depends on the payment method you choose in your workspace settings:

• Stripe Direct Checkout. Funds are held securely by Stripe and released to you only after the Buyer agrees (or after a dispute is resolved) — Sugar Rush does not act as an escrow agent for these funds. We strongly advise you to request the full order amount be secured via Stripe before you begin production, agree milestone release stages with the Buyer in advance for large orders, and never begin production until payment is confirmed as secured.
• Revolut / Bank Transfer. The Buyer pays you directly, into your own Revolut or bank account — Sugar Rush is never in the payment path and never holds your funds. You confirm receipt yourself once the payment arrives; there is no release step and no waiting on Sugar Rush or Stripe to pay you out.

For custom orders, both payment methods are split 50/50: a deposit when the Buyer accepts your quote, and the remaining balance once you mark the order complete with photo proof — the Buyer is then asked to pay the balance directly to the same destination as the deposit.

Whether paid via Stripe release or directly, you receive the full order amount — Sugar Rush charges no platform commission. Standard Stripe processing fees still apply to Stripe Direct Checkout orders and are deducted by Stripe as part of card payment processing, not by Sugar Rush; Revolut/bank transfer orders are not processed through Stripe and carry no Stripe processing fee.

For Sellers using Stripe Direct Checkout, payout services are provided by Stripe, Inc. and are subject to the Stripe Connected Account Agreement (which incorporates the Stripe Services Agreement by reference). By receiving payouts through Sugar Rush, you agree to be bound by Stripe's terms in addition to these Terms. You are responsible for any card network chargebacks, refunds, and dispute fees arising from non-fulfilment, quality failures, or your violation of these Terms — Sugar Rush and/or Stripe may deduct or offset these amounts from your pending payouts or linked bank account.

4.3 Platform Fee

Sugar Rush charges 0% platform commission on every order, regardless of order value. Only standard Stripe card-processing fees apply, deducted by Stripe as part of payment processing.

Chargebacks, disputes, and any associated dispute fees remain the Seller's responsibility as set out in Section 4.2 above.

4.4 Compliance & Food Safety

All Sellers must maintain valid compliance documentation as required by Irish food law. Payouts may be withheld if required documents are missing or expired.

Specifically, every Seller must be registered as a food business operator with the Food Safety Authority of Ireland (FSAI) and their local Health Service Executive (HSE) Environmental Health Service, must comply with HACCP-based food hygiene standards, and must maintain any other local approvals required to prepare and sell food from their premises.

5. Sugar Rush's Role — Platform Only

Sugar Rush is a platform, not a party to transactions between Buyers and Sellers.

We will only intervene in a transaction where:

• A formal dispute is raised via the platform;
• A violation of these Terms has occurred; or
• We are required to do so by Irish law.

Our intervention is limited to facilitating resolution. We accept no liability for the outcome of any transaction, the quality or safety of goods, or any losses arising from a Buyer–Seller agreement. The agreement between Buyer and Seller is entirely their responsibility.

6. Prohibited Conduct

You may not use Sugar Rush to:

• Sell goods that are illegal, unsafe, or misrepresented;
• Conduct payments outside the platform, circumventing Sugar Rush's payment protections and dispute process;
• Harass, threaten, or defraud other users;
• Create multiple accounts to evade a ban or suspension.

Violations may result in account suspension, fund withholding, and referral to An Garda Síochána.

7. Reviews

Reviews are submitted by verified platform users and subject to a blind-hold period to ensure fairness. We reserve the right to remove reviews that violate our content standards. Fake or coerced reviews are prohibited.

8. Intellectual Property

You retain ownership of photos and content you upload. By uploading, you grant Sugar Rush a non-exclusive licence to display that content on the platform.

9. Limitation of Liability

To the maximum extent permitted by Irish and EU law, Sugar Rush is not liable for any indirect, incidental, or consequential loss arising from use of the platform, including but not limited to food safety incidents, delivery failures, or Buyer–Seller disputes.

10. Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of Sugar Rush after notice of changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at hello@sugarrush.ie.