Accessibility Statement for Sugar Rush

1. Our Commitment

Sugar Rush is dedicated to ensuring digital accessibility for all consumers, bakers, and visitors, including people with disabilities. We continually improve our digital experience and apply the statutory accessibility standards defined under the European Accessibility Act (Directive 2019/882) and Irish national transposition regulations.

2. Conformance Status

Sugar Rush is partially conformant with WCAG 2.2 Level AA / EN 301 549.

"Partially conformant" means that while our core purchasing and account management pages are tested against WCAG 2.2 Level AA standards via automated CI gates, certain community-uploaded content may not yet fully satisfy all criteria.

3. Technical Specifications Relied Upon

• HTML5 & WAI-ARIA
• CSS3 (Tailwind CSS semantic design tokens)
• ECMAScript & Livewire reactive state management

4. Known Limitations & Third-Party Boundaries

• Seller-Uploaded Product Images: Product listings automatically assign the listing title as alternative text (alt). While this ensures non-empty text alternatives across listings, descriptive details may vary based on community merchant input.
• Stripe Connect & Hosted Onboarding: Merchant onboarding, verification, and payment processing hosted externally by Stripe rely on Stripe's third-party accessibility conformance.

5. Feedback and Contact Information

We welcome feedback on the accessibility of Sugar Rush. If you encounter any accessibility barriers or require assistance completing an order:

• Email: info@sugarrush.ie
• Response Commitment: We acknowledge requests within 2 business days and aim to provide a resolution or accessible alternative within 10 business days.

6. Enforcement Procedure

If you are dissatisfied with our response to your accessibility request, you may contact:

• Ireland: Workplace Relations Commission (WRC) or the National Disability Authority (NDA)
• EU/EEA: The designated market surveillance authority in your EU Member State